Frequently asked questions

Are these compatible with ODrive / SimpleFOC / moteus?

Yes — that's the whole point. The catalog is curated for QDD and pancake actuator builds, every product page lists the specs and compatibility notes that matter, and our kits are pre-matched so the motor, driver, encoder and magnet actually work together. Not sure about a specific combo? Ask us.

How long will my order take?

About 2–3 weeks for most orders, with free US shipping and tracking on every parcel. See Shipping for details. We show honest lead times rather than over-promising.

Do you ship internationally?

We ship within the US for now. Outside the US? Contact us first and we'll see what's possible.

What if a part is dead on arrival or defective?

We've got you — contact us within 30 days and we'll replace it or refund you, and we cover the return shipping. Full details in Returns.

Can I return something I changed my mind about?

Yes — unused, original-condition items can be returned within 30 days (buyer covers return shipping, no restocking fee). See Returns.

Are the parts genuine and tested?

We curate from a vetted supplier network and document specs on every listing. If anything doesn't match the description, our guarantee has you covered.

Will I owe customs or duties?

Not on US orders — the price you see is the price you pay.

How do I track my order?

You'll get a shipping email with a tracking number, and you can check status anytime from your account.

How do I get help?

Reply to any order email, use the contact form, or ask the community in the forum. We reply within one business day.